Terms & Conditions

Last updated: 1 November 2025

Welcome to The Forgotten Trug (“we”, “us”, “our”). These Terms & Conditions (“Terms”) set out the rules governing your use of our website, hosted at Wix.com, and your purchase of goods from us. By accessing our site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Us

The Forgotten Trug
Website: theforgottentrug.com
Email: hello@theforgottentrug.com

We operate our online store through Wix.com. Wix is our website platform provider and is not a party to any contract formed between you and us.

2. Eligibility to Purchase

To place an order on our website, you must:

Be at least 18 years old
Provide accurate, current, and complete information
Be the authorised user of the payment method used

3. Description of Goods

We specialise in hand-selected vintage items, many of which are pre-loved and may show signs of age, history, or wear. These characteristics are not considered faults; they form part of the unique nature and value of vintage goods.

We aim to describe and photograph all items as accurately as possible, but slight variations may occur.

4. Orders & Contract Formation

After placing an order, you will receive an email acknowledging receipt. This confirmation does not constitute acceptance of your order.

A contract is formed only when we send you an email confirming dispatch of the item(s).

We reserve the right to refuse or cancel any order, including for reasons such as stock availability, payment issues, or suspected misuse of the website.

5. Pricing & Payment

All prices are displayed in GBP (£) and include applicable UK taxes.

Delivery charges (if applicable) will be shown at checkout.

Payment is taken at the time the order is placed.

We make reasonable efforts to ensure accuracy, but if a pricing error occurs, we may contact you for confirmation or cancel your order.

6. Delivery

We deliver to the United Kingdom only.
Delivery times are estimates and may vary due to postal service conditions or unforeseen delays.
Risk in the goods passes to you once the order is delivered to the address provided.

Please ensure your delivery details are correct; we cannot be held responsible for delays or losses due to inaccurate information.

7. Returns & Refunds

We operate a separate Refund Policy, which forms part of these Terms.
Please refer to the Refund Policy page for full details, including eligibility, timeframes, and procedures.

8. Intellectual Property

All content on this website—including text, images, branding, layout, and design—is owned by us or our licensors. You may not reproduce, distribute, or use any content without our express written permission.

9. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

Losses arising from the use of vintage goods that naturally show age, wear, or imperfections
Indirect, consequential, or incidental losses
Losses due to circumstances beyond our reasonable control

Our total liability shall not exceed the total price paid for the goods in question.

11. Website Use

You agree not to:

Interfere with the website’s operation
Upload malicious code or attempt unauthorised access
Use our website for unlawful or fraudulent purposes

We may suspend or terminate access for any misuse.

12. Amendments to These Terms

We may update these Terms from time to time. Changes will be posted on this page with the updated date. Continued use of the website after changes indicates acceptance.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms, please contact us at:
Email: hello@theforgottentrug.com